What is the Freshworks and Important of Freshworks.


Today we're gonna discuss a very interesting article a startup that is focusing on resolving business problems now those businesses could be of different type could be hr could be it could be sales could be data management could be handling customer queries they have the solution for each and every vertical hence we gonna decode the b2b sas model of freshworks be it in the form of their business model revenue model or what is there for their clients the problem and challenges, this startup is facing and how they can overcome it everything gonna be discussed today now who is my target audience for this particular article,Basically the job seekers who are looking for job and internship opportunities the way I'm gonna elaborate you the business model revenue model the challenges what is there for the clients in this particular article and if you present this sort of article to the ceo to the hr of freshworks then the job at which you would be applying for will be yours so here you can ski scan through the job openings that they have in form of sales revenue it's software product deck as you can see their career page as well they have opening in engineering finance and legal gtm sales and other domains so what the company expect from you when you are applying for a certain role is not just your resume not just your cover letter and a good email writing skills you must know about the company as well and this article is gonna focus on that also if you are you know willing to explore some other startups as well so we have a dedicated playlist for explore startup hub where you are applying for any company between the form of urban company cure fate bamboo, 

Let's focus on decoding how freshwork is solving business problems for different businesses and enterprises a quick introduction to freshwork a software suit that is intuitive and easy to use to have a happy and engaged workforce who in turn help you build a create lasting relationship with customers for life this is their basic agenda their basic agenda is to resolve customer queries in real time so that your happy customers becomes your long-lasting relationship customers and help you build up your revenue pipeline as well founder mr girish who basically started this platform as fresh desk back in 10th june 2010 top services they are into they are into every sort of business problems be it in the form of improving customer experience improving sales and marketing improving it services hr management and some specific tools as well target sector so they are into every type of businesses wherever there is some sort of problem with respect to query management and with respect to the ticketing system they are into those specific sectors milestone that they have achieved dollar 399 million funding that they have raised till date they are claiming to have dollar 200 million annual recurring revenue dollar 3.5 billion valuation 40 000 plus paying customers they have presence worldwide currently this startup is booming like anything top-notch services they know.services are basically spread into four parts 

One is the customer experience where they have a different varieties offering wheat in the form of fresh test a ticketing management software fresh chat where you can chat and resolve your customer query fresh caller via call fresh success and different domains same goes for your sales and marketing where they provide you ai enabled crm to manage data to call prospects to email them to manage your sales and marketing efforts everything from a single platform then we have it and hr wherever you know wherever you see there are some queries coming in they provide you with a ticketing management software query management software to basically help you drop down the queries and improve the customer satisfaction same goes for your it hrs and goes for your other tools with respect to the free fresh ping and fresh status as well so they have a lot of varieties and offering you can basically learn more about them with respect to each and every vertical by visiting freshworks.com when it comes to fresh works for clients though what why you know they have a lot of 40 000 playing plus customers because they make their end client happy because you know for example I have a query with respect to my order and I visited amazon and if amazon is not providing me instant resolution then the next time I may not order from amazon I'm gonna switch to flipkart or any other provider hence your happy customers are a major requirement for any company and freshbook is basically providing you happy customers by providing a holistic approach in terms of resolving your customer queries boost revenue happy customers not only just get retained on your platform they also refer you to other to other users as well I can refer to my mother to my uncle auntie to my friends that yes amazon has a best customer support best product best everything has you should you know purchase everything from amazon only same goes for one stop ticketing platform what generally happen you know the customer query resolution is not just one is to one communication but usually used to happen earlier whenever I have a query I'm gonna reach out to the company via call via chat or via email and it's basically gonna be one is to one conversation but nowadays it's like one is to everyone where we tweet on social media we post on different forums and we show it to the other users as well that this company is not a good company do not purchase from them but what if what if you know what it happened like this if I post it on twitter if I post on any forum and I get instant response from the company that please let me know your order id we are processing your request right away this will not only make me happy other customers other customers other followers of mine on twitter who are basically following me can see that yes this company has a best support they you know resolve their customer queries instantly hence this is a good platform so they provide one stop ticketing platform you can create a ticket on their website on social media on different forums they're gonna club them up and gonna provide you with a one-stop case management tool so that they can evaluate all the queries and resolve it as well cloud-based no hardcore installation would be required it's a b2b sas platform hence everything would be on the aws server that they are currently using. 

Next we have is the revenue model download 200 million recurring annual revenue how do they earn then buy a license base where you basically you know pick a module of interest let's say fresh test fresh chat fresh crm or any other module of your interest and accordingly you need to pay they are upselling as well that they provide you let's say a startup free trial and they basically you know track how frequently using it or any paid feature you might be requiring in order to improve your customer support further so those sort of upselling could be there are add-ons as well for example you use their simple case management tool in the later future they can propose you a chatbot that can integrate with your website to use a fresh chat service in addition to freshdesk you can use freshchat as well so it's kind of add-ons they can also provide you in parallel to what they're currently providing so what I'm trying to deliver here is you know if you have any hr related questions around what flashback do what is there for the customers with their revenue model you should be able to answer it right away not only just interview related questions if you are a startup lover planning to have your own startup then this sort of information comes really handy as well. 

Next we have is possible challenges let me tell you why generally what happened you know during interviews, interview sometimes ask you a lot of tough questions for which you may or may not be having an answer to balance things out you can ask some tough question to the interviewer as well but before that always ask for a permission for asking such questions so the type of question you can ask there you know what I was raving about the business model of zoho zendesk I believe that purely into our same verticals so how are we planning to you know counter that competition that we are getting from these leaders in this particular domain. 

Then ai tech solutions their response time is very I would say hi so I myself have basically you know asked them a question on their youtube channel and also on their social media regarding how freshwork is different from haptic okay because haptic also provide customer support instant support but I haven't received any response yet so their response time is bit low it's a for their own business I'm not sure how much is the response time for the other businesses that they support so response time is something that they need to work on then we have is tech support their tech support is also not too good I was reviewing their reviews on platforms like trustpilot and get to know there are a lot of reviews where the customers have saying that you know we do not receive instant tech support if we get stuck anywhere so this is also a you know parameter that they can work on then cyber attacks are very much common you know especially for the tech based space model where you know their customer data can be leaked out so how are we countering that. 

So if you guys have any questions with respect to freshworks you can let me know in the comment if there is any other startup you guys want me to focus on please let me know in the comment section I will be getting back to you guys so thank you so much for reading this article and just go to freshworks website  and register in freshworks.